Prime Education · Your data, your rights

Privacy Policy

We want you to feel confident about how your information is handled. This page explains what we collect, why we use it and the choices you have — in straightforward language.

Last updated: 13 November 2026Operated by: PRIME EDU TRAINING LTD

1. Introduction

At Prime Education, we believe learning should be accessible, straightforward and secure. We also believe you deserve to know how your personal information is collected, used and protected. Whether you're exploring our courses, creating an account, purchasing training or working towards a certificate, we want you to feel confident about how we handle your information. This Privacy Policy explains what personal information we collect, why we need it, who we may share it with, how long we keep it and the choices you have. We handle personal information in accordance with applicable UK data protection legislation, including the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018 and the Privacy and Electronic Communications Regulations (PECR). This policy applies to visitors, registered learners, customers, business training contacts and other individuals who interact with our website and services.

2. Who We Are

Prime Education is an online education and professional development training provider operated by PRIME EDU TRAINING LTD, a private limited company registered in England and Wales.

Trading name: Prime Education Registered company: PRIME EDU TRAINING LTD Company number: 17573553 Registered office: 27 Old Gloucester Street, London, WC1N 3AX, United Kingdom Website: primeeducation.org.uk

For the purposes of UK data protection law, PRIME EDU TRAINING LTD is generally the data controller for personal information collected through its own website and direct course sales. This means we decide why and how that information is used. For certain training arrangements organised by employers or other organisations, our responsibilities may differ depending on the services provided and the agreement in place.

3. What Information We Collect

We collect information that helps us provide our courses, manage learner accounts, process purchases and offer reliable customer support. The information we collect depends on how you use our services.

Personal and contact information

Full name and email address
Telephone number, where provided
Billing address and country
Account username and login details
Organisation or employer details, where relevant

Course and learning information

Courses purchased or enrolled in
Enrolment and completion dates
Lesson progress and learning activity
Quiz, assessment and examination results
Certificates and verification details
Course feedback and support requests

Payment and transaction information

Order details and transaction references
Payment status and amount paid
Billing information
Refund and payment-related correspondence

Payments may be processed through secure third-party providers. What those providers collect and share with us depends on the service used.

Website and technical information

IP address, browser and device type
Operating system
Pages visited and website interactions
Approximate location derived from technical information
Cookies and similar identifiers

We use this information where appropriate to operate the website, maintain security, diagnose problems and understand how our services are used.

Communications

If you contact support, submit an enquiry or provide feedback, we may keep your message and our response to assist you and maintain appropriate records.

4. How We Use Your Information

We use personal information for specific purposes connected with delivering and improving our education services.

Purpose	Why we need it
Account registration	Create and manage your learner account
Course enrolment	Provide access to purchased or assigned courses
Learning progress	Save completed lessons, assessments and results
Certificates	Issue certificates and support authenticity checks
Payments	Process purchases, invoices and refunds
Customer support	Answer questions and resolve problems
Service communications	Send important account, course and transaction updates
Website security	Detect suspicious activity and protect systems
Website improvement	Improve the learner experience
Marketing	Share relevant course news and offers where permitted by law

We only use personal information when we have a valid reason and lawful basis. We do not use it for unrelated purposes without an appropriate lawful basis and, where required, informing you or obtaining your consent.

5. Our Legal Basis for Using Personal Information

UK data protection law requires us to have a lawful basis whenever we process personal information. Depending on the circumstances, we rely on:

Contractual necessity

We need certain information to provide the courses and services you request, including accounts, enrolments, progress records and certificates.

Legal obligations

We may need to retain or disclose information to comply with accounting, taxation, consumer protection or other legal requirements.

Legitimate interests

We may use information where reasonably necessary to operate and protect our business, prevent fraud, improve our services, manage customer relationships and maintain records, provided those interests are not overridden by your rights and freedoms.

Consent

Where consent is required, such as for certain marketing communications or non-essential cookies, we will ask for your permission. You can withdraw consent at any time without affecting processing that was lawful before withdrawal. We will not rely on consent where another lawful basis is more appropriate.

6. Your Learner Account and Course Records

When you create an account, we use your information to provide a personalised learning experience. Your account may contain enrolments, progress, assessment results, orders and certificates. Keeping these records helps us make sure your training information remains accurate and lets you return to your learning where the platform supports it. You are responsible for keeping your login credentials confidential. Contact us if you believe someone has accessed your account without permission. If you ask us to close your account, we will review what can be deleted and what must be retained for legal, financial, certification or other legitimate purposes. Account closure does not always mean every record can be deleted immediately.

7. Certificates and Qualification Records

Where a course includes a completion certificate, we may use your name, course details, completion date and relevant certificate identifiers to produce and maintain it. Some certificates may include a QR code or verification link so an employer, organisation or other recipient can check authenticity. Depending on the service's configuration, a verification page may display:

Learner name
Course title
Certificate number or identifier
Completion or issue date
Certificate validity or verification status

We aim to limit public verification information to what is reasonably necessary. We do not intend verification pages to expose private account details, contact details, payment information or assessment answers. Anyone you share your certificate or verification link with may be able to see the information displayed on its verification page.

8. Payments and Online Purchases

When you purchase a course, we use information needed to complete your order, confirm payment, provide access and keep transaction records. Payment information may be handled by an external payment service provider under its own security arrangements and privacy notice. We may retain transaction references, orders and billing records for accounting, customer service, refunds and legal compliance. If a payment fails or a refund is requested, we may use relevant transaction information to investigate and resolve the issue.

9. Cookies and Website Technologies

Cookies are small files or similar technologies used to remember information and support website functions. Depending on the technologies enabled, our website may use:

Essential cookies

Support login, security, shopping baskets and checkout. Some are necessary for the website to operate as requested.

Functional cookies

May remember preferences and make return visits more convenient.

Analytics cookies

Where enabled, help us understand website usage and identify improvements.

Marketing cookies

Where enabled, may measure advertising performance or present relevant promotions. We will seek consent before using cookies or similar technologies where legally required. Certain strictly necessary technologies may operate without consent. You can manage preferences through our cookie controls, where available, and your browser settings. Rejecting non-essential cookies should not prevent access to core services. Further details about the cookies actually used, their providers, purposes and durations should be available in our Cookie Policy or cookie preference information.

10. Marketing Communications

We may share information about new courses, training opportunities and offers, but only send electronic marketing where permitted by law, including any consent requirements. Where we rely on consent, you can withdraw it. You can unsubscribe using the option in a marketing email or by contacting us. Unsubscribing from promotions does not stop essential emails, such as purchase confirmations, account security messages or important course updates. We do not sell learner contact lists to third-party advertisers.

12. International Data Transfers

Some technology providers supporting our website, communications or learning services may operate outside the United Kingdom. Where personal information is transferred internationally, we will take appropriate steps to ensure it receives the protection required by UK data protection law. Depending on the destination and circumstances, these may include recognised adequacy arrangements, approved contractual safeguards or another lawful transfer mechanism. We will make further information about relevant transfers and safeguards available on request.

13. How We Protect Your Information

Protecting learner information is an important part of running a trustworthy online education service. We use, or require our providers to use, appropriate security measures based on the risks involved. These may include:

Secure website connections
Account authentication and access controls
Restrictions on access to personal information
Appropriate hosting and system security measures
Security updates and monitoring
Backup and recovery arrangements
Secure handling of payment-related information

No online service can guarantee absolute security. We review security risks and take appropriate action when issues are identified. If a personal data breach occurs, we will assess it and notify the relevant authority and affected individuals where required by law.

14. How Long We Keep Your Information

We keep personal information only as long as reasonably needed for the purpose collected, including applicable legal or legitimate record-keeping requirements.

Account information

Normally retained while an account is active and afterwards where necessary for legitimate or legal purposes.

Course progress and certificates

May be retained longer to maintain training records, support verification or respond to enquiries about completed learning.

Payment and financial records

Retained for periods required by accounting, tax and other legal obligations.

Customer support records

Retained as reasonably needed to resolve enquiries, maintain service records and manage disputes.

Marketing information

Retained while we have a valid reason to use it, subject to your preferences and legal requirements. When information is no longer needed, we will securely delete, anonymise or otherwise dispose of it appropriately. Contact us to ask about the retention period for a particular type of information.

15. Your Data Protection Rights

Under UK data protection law, you have important rights concerning your personal information. Depending on the circumstances, these include:

Right to be informed

Understand how and why your information is used.

Right of access

Request a copy of the personal information we hold about you.

Right to rectification

Ask us to correct inaccurate or incomplete information.

Right to erasure

Request deletion in certain circumstances.

Right to restrict processing

Ask us to limit how we use information in certain situations.

Right to data portability

Where applicable, request certain information in a commonly used, machine-readable format.

Right to object

Object to certain uses, including direct marketing.

Rights relating to automated decisions

You have rights concerning certain solely automated decisions with legal or similarly significant effects. These rights are not absolute and legal exceptions may apply. To exercise a right, contact us using the details below. We may need to confirm your identity before acting on a request, particularly where account or training records are involved. We normally respond to valid data protection rights requests within one month, subject to any lawful extension.

16. Automated Assessments and Decisions

Some online courses use automated marking to provide quiz results, calculate scores or determine whether a learner has met stated completion requirements. These functions help deliver consistent assessments and timely feedback. Automated marking does not necessarily constitute automated decision-making with legal or similarly significant effects under UK data protection law. Where processing falls within the relevant rules for significant automated decisions, we will provide the required information and safeguards. If you believe a result is incorrect or are concerned about how it was reached, please contact support.

17. Training Purchased by Employers

Prime Education may provide courses to businesses, care providers, schools and other organisations arranging training for staff or learners. Where training is arranged by an organisation, we may receive learner information from that organisation, such as names, work email addresses and assigned courses. We use it to administer training and deliver agreed services. Depending on the arrangement and lawful basis, the organisation may receive reports about participation, progress or completion. We encourage organisations to explain to learners how their information will be used. Our responsibilities as controller or processor depend on the nature of the arrangement.

18. Children's Privacy

Our courses are primarily intended for learners seeking education, professional development and workplace training. Where services are offered to children or young people, we will apply appropriate privacy safeguards and provide information in a way they can understand. We will consider the applicable requirements concerning age, consent, safeguarding and children's personal information. If you are a parent or guardian with concerns about a child's information, please contact us.

19. Third-Party Websites and Services

Our website may link to external websites, resources, payment services or platforms. These may have their own privacy policies and data protection practices. We encourage you to read their privacy information before sharing personal details. We are not responsible for the privacy practices of independent third-party websites that we do not control.

20. Updating or Deleting Your Information

You may be able to update certain account details through your learner dashboard. If you cannot, please contact support. You may also request account closure or deletion of eligible personal information. Before deleting records, we may need to consider obligations relating to accounting, certification, disputes or other lawful purposes. Where deletion is possible, we will take appropriate steps to complete your request.

21. Questions, Concerns and Complaints

If you have a privacy question, believe information is wrong or are concerned about how data has been handled, please contact us. We welcome the opportunity to investigate and resolve concerns. If you remain dissatisfied, you have the right to complain to the Information Commissioner's Office (ICO), the UK's independent data protection regulator.

Information Commissioner's Office Website: ico.org.uk Telephone: 0303 123 1113

You can contact the ICO for guidance about your rights or to raise a concern.

22. Changes to This Privacy Policy

We may update this policy to reflect changes in our services, technology, legal requirements or data protection practices. We will update the date at the top of the page when we do. Where a change materially affects how we use information, we will take appropriate steps to inform affected people before new processing begins, where required. We encourage you to review this page occasionally.

23. Contact Prime Education

If you have questions, want to exercise your data protection rights or need help with your personal information, please contact us.

Prime Education Operated by PRIME EDU TRAINING LTD Company number: 17573553 Registered office: 27 Old Gloucester Street, London, WC1N 3AX, United Kingdom Website: primeeducation.org.uk Privacy contact email: info@primeeducation.org.uk

Your learning matters. Your privacy does too. We are committed to treating your information responsibly, respecting your choices and being open about how your data is used.

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