Terms & Conditions

1. About Prime Education

Prime Education offers online training for personal learning, workplace skills and continuing professional development (CPD). The website is operated by PRIME EDU TRAINING LTD, a private limited company registered in England and Wales.

In these terms, “we”, “us” and “our” mean PRIME EDU TRAINING LTD. “You” and “learner” mean the person using our website or purchasing training.

2. Our online courses

We provide self-paced online courses, including training in health and social care, workplace safety, food safety, education, technology and other professional subjects. Depending on the course, you may receive video lessons, reading materials, knowledge checks, assessments and a certificate. The relevant course page explains what is included, its price, learning requirements and any advertised access period. Please check those details before buying. Our courses support learning and professional development. Unless clearly stated and evidenced on the individual course page, they are not regulated qualifications, professional licences or proof of practical workplace competence.

3. Enrolment and order confirmation

When you place an order, please check the course selection, price and your details before paying. Once we accept your order, we will provide confirmation and instructions for accessing your training. If we cannot provide a purchased course, we will contact you and arrange an appropriate remedy, including a refund where required.

4. Prices and payments

Course prices and the total payable, including any applicable tax or compulsory charges, are shown before you confirm payment. Available payment methods are displayed at checkout. Discounts and promotions may have stated conditions. Changes to our prices will not affect orders we have already accepted. Keep your order confirmation for your records. If a payment or order appears incorrect, please contact us.

5. Course access and technical requirements

Courses are delivered online through your learner account. Access usually begins after successful enrolment and payment, subject to any conditions shown during purchase. You will need a suitable device, internet connection and supported browser. Where a course has an access expiry date, it will be stated before purchase; purchasing a course does not automatically mean lifetime access. We may need to carry out maintenance or resolve technical issues. If an interruption prevents you from receiving the course you purchased, contact us and we will work towards an appropriate solution without affecting your legal rights.

6. Your learner account

Provide accurate information, especially your name and email address, as these may be used for enrolment records and certificates. Keep your password secure and do not share your personal account or resell course access. If you believe someone has accessed your account without permission, please contact us. We may take proportionate action against fraudulent or seriously improper use, subject to your legal rights.

7. Assessments and completing a course

Some courses include quizzes or final assessments. Any applicable pass mark, completion requirement or retake rules should be available within the course information. Please complete assessments fairly and independently. Course completion confirms you have met the requirements for that particular online learning activity; it does not, by itself, certify that you can safely carry out a regulated or practical job role.

8. Certificates and CPD recognition

If a certificate is included, it is issued after you meet the relevant completion requirements. It may be available digitally in your learner account and may contain verification information.

If an employer, regulator or professional body requires a particular type of training or qualification, please check its requirements before buying.

9. Cancellations and refunds

If you buy as a consumer, you will normally have a legal right to cancel an online digital-content purchase within 14 days of entering into the contract, subject to the rules for digital content and services.

Before the course content is supplied

If you cancel while your statutory cancellation right still applies, you can request a refund.

If you choose immediate course access

For digital content supplied online, your 14-day cancellation right may be lost once supply begins only if you expressly consented to supply starting during that period, acknowledged that doing so would end the cancellation right, and the legal confirmation requirements were met. Merely accepting these terms is not enough.

If something is wrong

If the course is faulty, not as described or not supplied as agreed, you may have rights to a remedy, including a refund where appropriate. These rights apply even where the ordinary change-of-mind cancellation right has ended. To request a cancellation or refund, contact our support team with your order number and course title. Refunds due will be processed within the period required by law. Nothing here limits your statutory consumer rights.

10. Course updates and availability

We may improve or correct learning content, quizzes and the way courses are delivered. Updates will not remove important features of a course you have already purchased without an appropriate remedy. If a purchased course is withdrawn or becomes unavailable, we will offer a suitable solution or refund as required by law.

11. Using our learning materials

Course videos, text, graphics and assessments are protected by copyright and other intellectual property rights. Your purchase permits you to use them for the learning purpose and users specified in your order. Please do not copy, publish, share, resell or redistribute materials without permission, except where the law allows.

12. Workplace and professional training

Our courses provide educational information. They do not replace employer supervision, workplace-specific instruction, practical assessment, professional advice or qualifications required by law. Employers and learners are responsible for checking relevant job requirements, current guidance and workplace procedures. We do not guarantee a job, promotion, licence or acceptance by a particular employer or regulator.

13. Business and group training

Organisations may purchase learning for staff or other authorised learners. The organisation should provide correct enrolment information and make learners aware of any reporting arrangements. Separate written terms for business or group orders may apply where agreed. Those arrangements do not remove rights that the law protects.

14. Privacy and personal information

We use personal information to administer learner accounts, courses, payments, progress records, assessments, certificates and support, in accordance with applicable data protection law. Please read our Privacy Policy for details of the information we use and your rights.

15. Our responsibilities

We aim to deliver our services with reasonable care and skill. We are responsible for foreseeable loss caused by our breach of contract or failure to use reasonable care and skill where the law provides. We do not exclude or limit liability for fraud, fraudulent misrepresentation, death or personal injury caused by negligence, or anything else the law does not permit us to exclude. Your statutory consumer rights remain unaffected.

16. Questions and complaints

If you have a problem with an order, payment, course, assessment or certificate, please contact us and tell us what happened. Include your order number or course title if possible. We will consider complaints fairly and try to resolve problems in a clear and reasonable way. You may still seek independent advice or use legal remedies available to you.

17. Changes to these terms and governing law

We may update these terms to reflect changes in our services or the law. The date at the top shows when they were last updated. An update will not take away rights under an existing purchase. These terms are governed by the laws of England and Wales, subject to any mandatory consumer protections that apply where you live. Nothing in these terms prevents you from bringing a claim in a court that has jurisdiction under applicable law.

18. Contact us

For course support, cancellation requests, refunds or questions about these terms, please contact Prime Education.

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